Improving the coordination among the various settings and care providers along the healthcare continuum can improve patient safety, quality of care, and health outcomes while...
Human resources systems play a pivotal role in cultivating and preserving a strong culture, beginning with hiring individuals whose personal values and approach to their work...
Process improvement is a systematic approach to continuously try to do things better within an organization. Pretty simple concept, right? And yet process improvement can become...
No Pass Zones are patient care areas where the expectation has been explicitly established that all staff will respond to call lights – as opposed to that responsibility being...
This toolkit provides guidance to physician practices on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care,...
Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how...
Long-term care communities have a long history of institutionalized dining characterized by rigid meal times and limited choices. This Open Dining Guide was developed by...
The journey of advanced care planning can be long and often complex. From making decisions while healthy to ensuring wishes are met at the end of life, each step has different...
This day-to-day rounding tool is designed to support nurse managers in getting a more comprehensive look at unit activity in real time. It centers on 12 simple questions that...
Communicating consistently between shifts in long-term and post-acute care environments can often be a challenge due to changes in staffing, a mixture of acute and existing...
