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12/05/2018
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12/05/2018
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All Resources, Tools

Person-Centered Care Steering Committee Sample Charter – Customize for Your Organization

12/05/2018

A person-centered care steering committee is a key building block to sustainable culture change. This group is organized and structured to promote the inclusion of individuals who bring diverse...

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11/16/2018
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4 Steps for Improving Clinician Communication

11/16/2018

    This tool introduces four conversational cornerstones as key elements for every patient interaction. They are not a script to follow, but rather a basic structure to frame the...

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11/16/2018
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Burnout Risk Self-Assessment

11/16/2018

    Ten questions designed to guide individuals’ understanding of their risk of burnout. Note: This is not a validated survey, nor a diagnostic tool. The purpose of the questions...

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8/21/2018
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8 Step Change Process for Improving Transitions of Care

8/21/2018

    Improving the coordination among the various settings and care providers along the healthcare continuum can improve patient safety, quality of care, and health outcomes while...

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8/21/2018
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Behavioral Interview Questions to Help Hire for Cultural Fit

8/21/2018

    Human resources systems play a pivotal role in cultivating and preserving a strong culture, beginning with hiring individuals whose personal values and approach to their work...

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6/29/2018
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Tools and Tips to Make Process Improvement More Do-Able

6/29/2018

    Process improvement is a systematic approach to continuously try to do things better within an organization. Pretty simple concept, right? And yet process improvement can become...

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6/20/2018
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All Resources, Quality Check Assessments

No Pass Zone Quality Check Tool

6/20/2018

    No Pass Zones are patient care areas where the expectation has been explicitly established that all staff will respond to call lights – as opposed to that responsibility being...

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5/21/2018
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All Resources, Documents

6 Steps to Creating a Culture of Person and Family Engagement in Health Care

5/21/2018

    This toolkit provides guidance to physician practices on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care,...

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3/30/2018
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20 Healthcare Phrases to Retire Once and For All

3/30/2018

    Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how...

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