20 Healthcare Phrases to Retire Once and For All

Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how common language used in healthcare can undermine efforts to deliver person-centered care. A list of 20 words and phrases to retire from healthcare can be used to support teams in reflecting on the language they use, and identifying more respectful, person-centered language to adopt instead. The list of 20 words and phrases is just a start. Use it as a jumping off point to open up a dialogue about the language of your own healthcare organization.

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