This document introduces the concept of Relationship-Based Cleaning as an important strategy for improving patients’ perception of cleanliness.    

    Person-centered medication administration is equal parts provision of the medication AND communication about its purpose and any potential adverse side effects to be aware of. This document presents three key steps for enhancing communication with patients about their medications.    

    This plain language summary distils down the National Academy of Medicine’s January 2017 8-page discussion paper of patient and family engaged care (PFEC) and the links between PFEC and key priorities such as better health, better care, lower costs and better culture.  All in 2 reader-friendly pages.    

    In January 2017, the National Academy of Medicine published a discussion paper, co-authored by Planetree’s Susan Frampton and Sara Guastello, that describes specific changes and steps that healthcare organizations need for PFEC to truly flourish in process and practice. While this is great news for the industry, the average consumer doesn’t know what

    Today, burnout within the healthcare profession is rampant. This burnout affects the quality of life of healthcare personnel and the quality of care for patients and families. That is why person-centered organizations strive to not only meet the full range of patient and family needs, but also those of the healthcare professionals. Instituting

    In a person-centered organization, communication boards in patient rooms are not merely a tool for healthcare professionals to convey information to the patient their loved one. These boards can be designed in such a way to promote a two-way flow of information. This template tool is designed around what matters most to the

    Though the hands-on work of implementing person-centered approaches often happens far from conference rooms, there is no denying that much of the planning, coordination and evaluation of these efforts occurs during meetings — meetings of your person-centered care committee, of task forces and action teams. How do you know if these meetings are

“Implementation of person-centered practices does not fall to one person/position alone. Nor is it limited as a charge to one specific sector or functional department of the organization. A person-centered care committee provides a structure to promote the inclusion of individuals from all key stakeholder groups, coordinate and guide person-centered projects and initiatives across the

An easy-to-complete tool designed to establish a reliable cadence for improvement work.    

Struggling to move the needle on the HCAHPS Willingness to Recommend question? This briefing document illuminates opportunities for 1.) better understanding the patient perspective on this questions, and 2.) employing strategies for improvement.