A sample membership application for prospective patient, resident and/and family advisors/partners. The questions in the application could also be used as interview questions for potential new patient/resident/family partners.  

A person-centered care steering committee is a key building block to sustainable culture change. This group is organized and structured to promote the inclusion of individuals who bring diverse perspectives and experiences, and to scale and spread promising person-centered approaches organization-wide. A committee charter creates a strong foundation for such a group by establishing a

    This tool introduces four conversational cornerstones as key elements for every patient interaction. They are not a script to follow, but rather a basic structure to frame the interactions. The four conversational cornerstones are: 1.) Ask Permission; 2.) Show You Care; 3.) Work Together and 4.) Agree on Next Steps    

Burnout Risk Self-Assessment

Friday, 16 November 2018 by

    Ten questions designed to guide individuals’ understanding of their risk of burnout. Note: This is not a validated survey, nor a diagnostic tool. The purpose of the questions and scoring system are to prompt greater self-awareness around risks of burnout.    

    Improving the coordination among the various settings and care providers along the healthcare continuum can improve patient safety, quality of care, and health outcomes while avoiding significant costs, minimizing inappropriate readmissions, and reducing patient and family frustration, emotional distress and dissatisfaction. By definition, transitions of care involve multiple settings or providers of care.

    Human resources systems play a pivotal role in cultivating and preserving a strong culture, beginning with hiring individuals whose personal values and approach to their work aligns with the organizational culture. Compiled from interview questions used by Planetree Gold Certified healthcare organizations, this tool provides questions to help hiring managers vet those who

    Process improvement is a systematic approach to continuously try to do things better within an organization. Pretty simple concept, right? And yet process improvement can become very complicated very quickly given all the specialized terminology and systems that have become associated with it. These tools, terms and step-by-step processes all serve an important

No Pass Zone Quality Check Tool

Wednesday, 20 June 2018 by

    No Pass Zones are patient care areas where the expectation has been explicitly established that all staff will respond to call lights – as opposed to that responsibility being relegated to individuals in a specific role. This ten-question self-assessment to helps teams evaluate whether implementation of a No Pass Zone initiative is well

    This toolkit provides guidance to physician practices on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care, to ultimately improve quality of care. It was developed by Planetree International and the Patient-Centered Primary Care Collaborative Support & Alignment Network.    

    Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how common language used in healthcare can undermine efforts to deliver person-centered care. A list of 20 words and phrases to retire from healthcare can be used to

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