Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how common language used in healthcare can undermine efforts to deliver person-centered care. A list of 20 words and phrases to retire from healthcare can be used to
Long-term care communities have a long history of institutionalized dining characterized by rigid meal times and limited choices. This Open Dining Guide was developed by Planetree International to support organizations in assessing how resident-centered their approach to open dining really is, and to identify opportunities for better aligning structures, practices, and culture around
The journey of advanced care planning can be long and often complex. From making decisions while healthy to ensuring wishes are met at the end of life, each step has different considerations and conversations. This decisional framework for advance care planning, co-developed by Planetree International and the Connecticut Center for Patient Safety, supports
This day-to-day rounding tool is designed to support nurse managers in getting a more comprehensive look at unit activity in real time. It centers on 12 simple questions that address a broad range of patient needs and preferences – including sleep, pain, understanding of the care plan and more.
Communicating consistently between shifts in long-term and post-acute care environments can often be a challenge due to changes in staffing, a mixture of acute and existing diagnoses and individual interpretation of what is vital information to exchange. This easy to use 24-hour report sheet enhances communication between nurses, assures compliance of documentation and
A practical resource for any teams struggling with internal communication. Based on the experiences of Planetree health centers around the world, the 12 tips break down a variety of common communication challenges and offer up specific solutions for overcoming them.
This webinar, presented by Planetree International President Susan Frampton, explores opportunities for healthcare systems to respond to consumers’ evolving expectations and preferences for how healthcare is delivered.
How can you put technology to use in a way that maximizes its capacity to advance your organization’s person-centered culture? Planetree’s Person-Centered Technology Assessment tool guides your team through an intentional approach to selecting, implementing and evaluating any new technologies based on how the tools serve human needs and facilitate relationships.
Compassionate interactions establish the basis for trusting partnerships that encourage patient and family engagement. Indeed, the presence of compassion in healthcare organizations is tied to improved outcomes, faster recovery, a decrease in medical errors, improved patient experiences and enhanced well-being and vitality of healthcare professionals. In order to address organizational performance of compassion,