Cindy Murphy, MPH, Vice President of Client Accounts and Healthcare PartnershipsKeynote Presenter, Panel Moderator and Panelist
Ms. Murphy is a nationally recognized speaker and published author in Laboratory Transformation, Healthcare Reform and Patient-Centered Care. Prior to joining Accumen as the Vice President of Client Accounts and Healthcare Partnerships, Ms. Murphy served as the Director of Patient/Customer Operations for Sharp HealthCare in San Diego, California where she worked since 1999. During her tenure at Sharp HealthCare, she led quality and service initiatives across the system which now perform in the top 10 percent or better in patient, physician and employee satisfaction, and publicly reported measures. Additionally, she designed, developed and implemented a hospital leader education program for out-of-area hospitals seeking to improve their patient, staff, and physician experience, where more than 1000 healthcare leaders from across the globe came to learn about cultural transformation. Because of these efforts, Ms. Murphy was named the 2012 Caregiver of the Year by the Planetree Organization – a Patient-Centered Care International Organization.
In 2012, Ms Murphy joined Accumen, a private-equity funded laboratory management and transformation organization. The organization was launched in 2011 and purposely-built to partner with hospitals to set a new standard of excellence starting in the laboratory. As the executive leader for the company’s anchor client, Ms. Murphy served as one of the architects of the Accumen Lab Excellence framework. This framework was the transformational blueprint for
laboratories in terms of delivering improved patient safety, quality, service and growth, while also reducing cost and optimizing productivity levels. Since the inception of the Lab Excellence framework, Accumen has grown to span serving more than 200 hospitals across the country, including the acquisition of an established healthcare consultancy firm, Chi Solutions in early 2016.
Putting Patients First
One of the most critical aspects of care is to place the patient at the center of every decision you make. Ms. Murphy’s approach to driving improvement in patient care has brought great innovation to the healthcare communities she serves. Together with her team, she has created programs and services that have driven improvement to patient outcomes as well as enhanced revenue. A few highlights of these programs include:
Lab Excellence Strategic Initiatives
- Reduction of patient blood transfusions by more than 40 percent
- Repatriated more than 1million laboratory outpatient tests to allow greater patient diagnostic information across the care continuum
- Integration and development 150 physician bi-directional EMRs interfaces to the hospital laboratory information system for improved patient management
Establish patient-centric Patient Service Centers with average wait times under 8 minutes
Hospital Strategic Initiatives
- Hospital Concierge program for patients, family, physicians and staff
- Music therapy during extubation
- Art therapy for chemical dependency patient
- Obstructive Sleep Apnea early detection and treatment programs
- Massage, Reiki and Healing Touch for inpatients
- Natural and herbal remedies available for patients at the bedside
- Care Partner program to reduce readmissions and medication compliance
About Accumen Inc.
Accumen is a healthcare transformation company. Using a proven blueprint, innovative customized approach and proprietary technology, Accumen partners with health systems to set new standards of performance in the clinical lab - driving higher quality, better service and unprecedented value. Accumen delivers proven results in Clinical Laboratory Operations and Patient Blood Management with solutions that are designed to help clients create healthier labs, healthier hospitals and ultimately, healthier