[rev_slider reputation]

Since 1978, the Global Leader in Advancing Patient-Centered Care

Designated Site Descriptions


AlblashofThe Alblashof is a cozy small-scale nursing home located in the Centre of Alblasserdam, within walking distance of shops and an animal park. The nursing home offers living space for ten residents with a general medical condition and for fifty residents with a psycho-geriatric condition. Palliative care is also provided. There are six living groups of each ten residents. Each group has a living room where you can meet for a chat, a game or a cozy get-together. The Alblashof provides in single and double rooms. In the living room they cook and if the resident wishes, have their daily meal together. The Alblashof is part of Rivas Zorggroep.  

Barton County Memorial Hospital


Missouri, United States

Barton County Memorial Hospital is a 25 bed critical access hospital located in the Southwest Missouri rural community of Lamar. We like to say we are a small hospital with a big heart and nothing says that better than being a Planetree Designated® hospital. As a health care organization, we strive to maintain a commitment to excellence – and to treat all patients with respect and compassion; to offer them the most advanced, most effective medical treatments and technologies available; to deliver cost-effective, high-quality care; and to respond to their ever-changing health care needs. This was the vision of our forefathers and for over 60 years Barton County Memorial Hospital’s physicians, nurses and staff have upheld this vision. With a view to providing continuing care well into the future, we completed the construction of our new facility in the fall of 2007, providing the latest in technology in a setting designed to offer comfort and efficiency. As a Planetree affiliate since 2007, we are renewing our commitment to patient-centered care. The Planetree philosophy focuses on humans caring for other humans, using modern scientific medicine combined with compassion and personalized care. From the sound of music in our comfortable lobby and the smell of fresh-baked cookies, to serving healthy nutritious foods, we make the patient experience at BCMH an enjoyable one. Programs such as our Music Therapy program with a full-time certified music therapist and our award winning Diabetic and Asthma Education programs set the standard for Missouri’s rural hospitals. However, it’s our staff of dedicated employees and physicians that sets us apart. We are proud but humbled to be a Designated Planetree Hospital and will work every day to promote the Planetree philosophy of personalizing, humanizing, and demystifying the healthcare we provide to our communities.  

Bert Fish Medical Center

Bert Fishhttp://bertfish.com/

Florida, United States

Since 1954 Bert Fish Medical Center has served as the community hospital for Southeast Volusia County. Our more than 700 employees use an impressive array of technology and years of knowledge to provide exceptional care for every patient – every day. Bert Fish Medical Center offers a wide range of services including a surgery program, radiology, an oncology center, cardiovascular services, a wound care center, outpatient diagnostic services, and one of the busiest emergency departments of any hospital its size.

Carolinas Medical Center-Mercy

Carolinas Medical Center-Mercyhttp://www.carolinashealthcare.org/cmc-mercy  

North Carolina, United States  

Carolinas HealthCare System’s Carolinas Medical Center-Mercy is a 196-bed acute care facility in Charlotte, North Carolina, that adopts the Planetree philosophy of personalized care and places the patient at the forefront of the healthcare journey. We received initial designation as a Planetree facility in 2011 and re-designation in 2014. At CMC-Mercy, we believe that providing outstanding healthcare means more than just treating a symptom; it means caring for the individual through a comfortable environment, a friendly face, a reassuring touch and state-of-the-art medical services. When treating physical ailments, we consider the emotional and spiritual well-being of the patient. Every decision about, and aspect of our care – including our technology and architectural selections – is designed with healing in mind. The CMC-Mercy culture is centered around patients, families and teammates. For over 100 years, we have treated our neighbors from Charlotte and surrounding regions with a special combination of unsurpassed human compassion and leading-edge expertise. Empowered by dedicated teams of caregivers – many of whom have been a part of the CMC-Mercy family for decades – we’re confident in our abilities to provide excellent healthcare that incorporates “high-touch” and “high-tech.” By being proactive and compassionate, we are able to provide an experience that prioritizes patient safety, quality care and excellent customer service. CMC-Mercy has several advanced specialties and centers, including the Bariatric Center, Sanger Heart & Vascular Institute, the Foot and Ankle Institute, the Hip and Knee Center, and the family medicine residency training program.

  • • 2013 Healthgrades Outstanding Patient Experience Award ™
  • • 2013 Truven Health Analytics 100 Top Hospitals
  • • Becker’s Hospital Review 100 Great Hospitals in America
  • • Blue Distinction Centers for Knee and Hip Replacement
  • • Center of Excellence for Bariatric Surgery
  • • Honored with the Partner for Change Award by Practice Greenhealth
  • • U.S. News & World Report “Best Hospitals” 2014-2015
  • • The Joint Commission Advanced Inpatient Diabetes Disease Certification
  • • Partner with The Daisy Award for extraordinary Nurses in memory of J. Patrick Barnes
  • • Society of Chest Pain Center Accreditation

Central Peninsula Hospital

Central Peninsula Hospitalhttp://www.cpgh.org/

Alaska, United States

Located in the heart of Southcentral Alaska, Central Peninsula Hospital (CPH) is a Kenai Peninsula borough owned, not-for-profit, 49-bed acute care hospital serving a growing region. CPH is a community-initiated and community-nurtured organization dedicated to promoting wellness and providing high quality health care that ensures the confidence and loyalty of our customers. CPH opened its doors to patients on June 21, 1971 as a modest 8,000 square foot facility served by three physicians and was declared the “Pride of the Peninsula”. It has matured into a state-of-the-art regional medical center with more than 70 providers delivering state-of-the-heart care. CPH became a Planetree affiliate member in 2003 and in August of 2013 CPH became the first Planetree Designated® Patient-Centered Hospital in Alaska. CPH has been named as a Top Performer by the Joint Commission for Pneumonia and Surgical Care and was awarded an “A” for Patient Safety by Hospital Safety ScoreSM from the Leapfrog Group. We are honored to be on a journey with others who share an ongoing commitment to meeting the needs of patients, residents and families by providing Planetree patient-centered care in the Last Frontier. To learn more go to: You Tube “Planetree in the Last Frontier” http://www.youtube.com/watch?v=pcMKT8r5mEU.

Centre de Réadaptation Estrie

Centre de Réadaptation Estriehttp://www.centredereadaptationestrie.org

Québec, Canada

The Centre de réadaptation Estrie (CRE) is based in Sherbrooke, Québec (Canada). It was the first Canadian organization to become a Planetree affiliate. In 2008, it became a Designated establishment and was redesignated in 2012 with great pride. At the CRE, we are dedicated to improving the well-being of individuals with motor, hearing, visual, language or speech impairments. We use all our knowledge, know-how and people-oriented skills to offer care and rehabilitation services in a specialized environment that respects people in their physical, psychological, social and spiritual dimensions. We mostly offer outpatient care, with the exception of a 12-bed rehabilitation unit. Acting as an example for all healthcare organizations in Québec who aspire to implement a person-centered approach to care and management, the CRE has received no less than 30 awards and distinctions among which three prestigious awards from the Québec Ministry of Health and Social Services. In 2013, it received the Laura Gilpin Caregiver Award for becoming a healthy enterprise. A sustainable improvement process provides employees with a working environment that respects their health, well-being and safety in order that they may be productive and offer care and services of the highest possible quality. Spirit of Innovation The CRE is known as a dynamic, innovative and proactive organization. Our users are welcomed in a warm environment that is suitable to the awakening of their senses. Private and corporate financial assistance has helped us to create a vegetable and aromatherapy garden, therapeutic spaces such as murals integrating games for adults and children and a respite space with an aviary. Spirituality Program Awarded a Spirit of Planetree Award in 2006, our Spirituality Program is centered on two major components:
  • A room designed for patients and employees who wish to take time to meditate, pray, or simply reflect about their life; the Inukshuk room, named after the stone constructions that guide the Inuit through unfamiliar territory.
  • An intervention tool, which calls upon the person’s spiritual dimension
Rehabilitation Dogs Since 2001, we have been working with the Mira Foundation to provide highly specialized dogs to people with physical impairments. Hence three new canine vocations have been developed : dogs as tools in the development of fine and gross motor skills, dogs as tools in speech therapy, and dogs as support in the treatment of severe behavioral disorders. Today, rehabilitation dogs apply their trade in 15 rehabilitation centres in Québec. Involving family, friends and the community In Québec, the CRE was one of the first rehabilitation facilities for physical impairments to implement the ecosystemic model, which takes into account the interactions between the person and family, friends, peers, etc. Involving families in all aspects of the patient’s care is a major issue in the rehabilitation process and, therefore, our work with families, loved ones and the community is accomplished with a view to fostering and stimulating social participation. All our programs allow families to be present during therapy and to be provided with certain instructions. Families and friends are invited to participate in the assessments of needs and intervention planning. We also develop contacts with community organizations that regroup current and former users, their spouses and family members. Our mission is based on the social integration of handicapped persons. Consequently, our professionals intervene in all areas of life: home, school, work, recreation, and social. They raise awareness, educate, and offer training and support to a wide range of associations and schools, to various work, community and social environments. The quality of life of each individual is at the heart of the conduct, choices and actions of every CRE employee. Quality and Performance Measuring patient satisfaction and clinical performance is of great concern. Inter-institutional case studies make it possible to quickly improve clinical processes and bring winning practices to light. These analyses, along with the reports from user satisfaction questionnaires, help us assess the clinical results of our interventions and make improvements according to priorities identified by our users and partners. Moving the model –Working with the positive psychology model Positive psychology seeks to understand and foster the strengths of individuals in order to optimize their lifestyle and well-being. At the onset of 2011, the CRE began to integrate this science into the field of physical rehabilitation. Martin Seligman’s PERMA model (Positive emotions, Engagement, positive Relationships, Meaning, Accomplishment) is applied to foster patients’ resilience and well-being. The model is also used to identify and promote the strengths of the employees in order to maximize professional development and organizational growth. Bringing out the best of ourselves The CRE is the landing ground of the Planetree network in Québec. Created in the fall of 2008, Réseau Planetree Québec aims to become the standard bearer for the humanization of healthcare services and management through Québec and French-speaking countries.

Columbia Memorial Hospital

Columbia Memorial Hospital http://www.columbiamemorial.org/

Oregon, United States

Columbia Memorial Hospital (CMH) is an acute care, critical access, not-for-profit, HFAP accredited hospital in northwest Oregon, where the Columbia River meets the Pacific Ocean in Astoria, Oregon. We have served the people of the Lower Columbia since 1880. At CMH we embrace the Planetree philosophy of Patient-Centered care because we believe it is simply the right thing to do! We believe that there is more to healing than medicine and the physical body – we believe that things such as a kind smile a gentle touch, a sense of humor, nurturing foods, integrative therapies, family, and teamwork are also healing.

In addition to the hospital, Columbia Memorial has grown significantly in the last few years employing 500 employees and offering both primary and specialty care services including several in collaboration with Oregon Health & Science University. CMH is also committed to staying ahead of the curve when it comes to electronic health records and is the only Oregon hospital to achieve the American Hospital Association’s Most-Wired award 3 years in a row!

De Hazelhof

De HazelhofThe Netherlands

Hazelhof is a small-scaled nursing home, next to Dr. Ackenshuis. This facility emits tranquility and provides care for 10 patients suffering from Korsakov syndrome. Clients are offered private living/bedrooms, but have also a joint living room and kitchen. They can enjoy a nice protected garden with a gorgeous panoramic view.


A permanent team is determined to provide excellent care, based on individual needs and wishes. Each client is connected with a personal contact man. A comfortable routine is built in the daily activity program; together with a safe and secure surrounding this is vital to this type of patient centered care.


Besides patient centered care, the way of living is very important. Client scan bring their personal belongings with them in their ‘new home’. Some small furniture, paintings, etc. Living within a small scaled setting and joint activities, but also taking care of the household, support social interaction.

De Hollehof

De HollehofThe Netherlands

Care center De Hollehof, is situated in Heerlen district Molenberg. De Hollehof has a total of 61 nursing and/or nursing places (Somatic). De Hollehof is one of the twenty locations of Sevagram. At Sevagram, clients and their families experience what people centered care is all about.

The Aambos (forest) nearby offers all possibilities for walking in green. At a walking distance of about fifteen minutes is the center of Heerlen.

The single rooms are wheelchair accessible, equipped with a kitchen, shower and toilet. Involved and passionate staff and volunteers have genuine concern and care for our 61 clients.

De Hollehof has a hair salon, pedicure, internet cafe and a cozy Gasterie. In the Gasterie our clients, their guests or people from the neighborhood can enjoy a three-course meal or a daily meal from Sevagram à la carte. A pastoral team provides a weekly church service. De Hollehof offers clients and seniors from the neighborhood during the day and evening numerous (arts and culture) activities. The internal personal alarm, for clients who unexpectedly need help is available 24 hours a day.

With the help of caregivers, occupational therapists, volunteers and family De Hollehof provides clients a warm and cozy home which human-centered care is paramount. The total staff exists of 38 FTEs.

De Kiekendief

De KiekendiefThe Netherlands

De Kiekendief is located in the city center of Almere (30 kilometers from the nation’s capital Amsterdam), in close proximity to shops and other facilities. It is named after the provincial bird of Flevoland, the Harrier bird.

This long-term care community offers the 128 residents outstanding residential and nursing care. About sixty percent of the residents fall under the latter category. To accommodate the residents with dementia in a stable and warm living environment a small-scale home-like residential unit is provided for twelve of them within the facility, called De Waterlelie (means: the water lily).

De Kiekendief has its own restaurant, a little shop, an enclosed garden and several terraces with greenery. Residents have their own apartment and can invite visitors at any time that suits them. On two different floors a comfortable shared living room is supplied where residents can eat their meals together or participate in activities during most days of the week.

There are 160 employees, working with kindness and (com)passion to provide each individual resident with the specific care that they need. They facilitate and actively encourage the resident’s independency and participation in the different activities that are offered here. A team with 120 volunteers takes an important part in realizing this ambition. This year De Kiekendief will celebrate its 25th anniversary with a week of exciting activities.

De Markt

De MarktThe Netherlands

Centered in Papendrecht, you will find De Markt, part of Rivas Care Group. Overlooking the market square and near shops and public library provides De Markt people a new home. In De Markt independency is the main goal, but also guidance or support in the daily business is offered.

Residential Care Centre De Markt consists of 76 apartments, among them are three apartments for 2 people, currently there are 79 residents. The total staff exists of 40 FTEs.

Residents are living here independently and can use guidance as well as care. Residents with a wheelchair and/or other tools have easy access to their apartment.

Living at De Markt means living in a healthy, comfortable environment. That is why we spend a lot of time and care on clean rooms, good food and a variety of activities. A delightful meeting space full of atmosphere was created to enjoy a cup of coffee together or spend time on flower-arranging or a Tombola. If you are happy to be in a cozy place but not necessarily want to join the activities you can read a paper at the large reading table. The restaurant is not only available for good food, all kinds of activities, like gymnastics, lunch or dinner-concerts are also organized. Every week there is a cocktail hour and on Friday and Saturday a cinema.

The Market goes from 3 to 4 stars in 2012: a Care Center with a friendly character, an open reception, attentive treatment and the staff are very helpful. It revolves around own choices of residents, there is attention for warmth, coziness and a homely atmosphere.

De Merlinge

De MerlingeThe Netherlands

Rivas adapts the care and assistance given to every resident according to their personal situation, not only by considering the residents’ needs, but also whose advice, assistance and/or care is required. This way Rivas ensures that the resident can continue to enjoy life the way the used to do, in their home away from home.

Nursing home De Merlinge is situated in the center of Arkel, a small village. The thirteen residents with dementia live in two small living groups. Care is provided according the principles of small scale care. Both groups have a nicely decorated living room where activities are held for the residents. Meals are prepared and enjoyed together with employees, volunteers and family.

Family and loved ones of residents have a major role in the daily routine. They know the wishes and needs of their relative best. That is why the staff, together with resident and family, creates the Rivas life care plan. This plan contains the agreements about care. Family and loved ones are involved in daily affairs and activities.

Alzheimer’s disease and the changes in brain function demand a special approach. Rivas has developed special training in how to approach a resident and how surroundings and context may be adapted to suit them.

The training has resulted in residents exhibiting less confusion, less anxiety or obsessive compulsive behavior. Relatives, staff and volunteers gain a better understanding of the resident and their changing reality. This enables them to support the resident in the way that is most comfortable and understandable for the resident.

De Toonladder

De ToonladderThe Netherlands

De Toonladder is a community that holds about 200 elderly people. A Center for both living and well-being, provided with care by approx. 80 staff members, in the heart of Music area in Almere. De Toonladder stands for warmth, respect and hospitality for residents and local residents. We take care of residents according to the Planetree concept, a vision adopted by Zorggroep Almere. In short, we are putting our clients first. In general everything is possible, if not, together we will find an alternative.

De Toonladder is a residential care center, mostly organized by staff, volunteers and residents and their families. Besides hospitality is also important to us that we deliver the work together. Residents are involved in activities, such as raising flags, workgroups, etc. as a contribution to the community. Your opinion matters at de Toonladder. Doing it together is the secret of success within de Toonladder. Motivated and expert staff, committed and reliable volunteers and engaged residents and visitors are working together to enjoy high quality in living and care.

De Vijverhof

De VijverhofThe Netherlands

De Vijverhof is a small unit for 13 residents with psychogeriatric disorders. It is part of a complex that offers individual housing and services (including home health care) for about 150 senior citizens. The unit is divided into two groups (6 and 7) each with its own facilities. It is situated on the ground floor with a private garden and sheltered patio. The building is located in the small medieval village of Nieuwpoort, part of the community of Liesveld which lies in the middle of a typical Dutch polder area in the so called Groene Hart (“Green Heart”) region of the Netherlands. The community provides a lot of support in terms of both facilities and voluntary support, knowing that these things are absolute necessary to have and maintain a facility like De Vijverhof in this rural area. There are few shops and therefore bakers, a fisherman, a milkman and butchers often run mobile shops moving from one village to the other. This makes it possible to stay in your own environment when you age and become dependent on care and nursing. In return, De Vijverhof offers as much medical and home health care services as are needed on a 24/7 schedule. This includes (specialized) visiting nurses, advice, laboratory services and mother and baby care. There is close cooperation with local family doctors (in the same building) on the basis of mutual support and interest. Living in the “Polder” means a lot of car miles and travelling time for visiting nurses, especially in the evening and at night. Vijverhof is one of six Rivas sites in this “Polder” district, which together form a support network for home health care.

The residents in each group share facilities such as a garden, living room, kitchen and laundry. Besides these things, each of them has his or her own apartment room with his or her own furniture and a bathroom. At the same time they can use other facilities in the building such as a library, restaurant, theatre and meeting room. The daily program and style of living is “as homely as possible.” Personal attention plays a significant role in this regard, just as it does in entirely day-to-day activities. Helping residents whenever possible with little tasks such as preparing a warm meal, doing a little bit of laundry and shopping with support of the staff and volunteers preserves the normal life residents usually had prior to coming here. In addition to these things, there are various activities for the residents, such as trips, games, singing and walking. Four times a year a special eating-out-at-home theme is held.

De Wieken

De WiekenThe Netherlands

De Wieken, part of Rivas Zorggroep, is a nursing home in Papendrecht and provides care for 60 patients with dementia disorders. The nursing home is built like a street with small houses, each home to ten patients. The street, which is in fact the corridor, offers facilities for walking, sitting and enjoying the company of family or other residents. The street also features facilities such as a restaurant, a museum and an activity center for hobbies. In addition, it serves as a place for staging exhibitions with paintings, display cabinets with collections, etc. This so-called street has been done up like a park with benches and corners with plants, birdsong CDs and pets. There is also a little shop where groceries and day-to-day shopping are available for the ten-resident households living in each section of the building. Besides cooking and other housekeeping activities, De Wieken offers a lot of Planetree-oriented spa activities such as aromatherapy, hand and body massage and a wide variety of social activities such as walks, trips to watch a choir and religious services. Family members, volunteers and professionals work closely together to offer the best they possibly can for the residents. One of the most important elements is writing and visualizing the lifeline of the residents in the lifecycle and lifestyle book. It is recognized to be one of the best ways to connect with the resident’s history and understand most with regard to his or her motivations and choices made in life events. Featuring stories, pictures and more, this book is an important resource for maintaining the life as it was lived in the past and the transfer to things happening in real time. De Wieken is situated in a suburban area, close to Papendrecht’s border. There is a close collaboration with other Rivas sites in Papendrecht itself and in nearby villages. These sites provide each other with services and staff, including doctors, therapists and nursing staff. De Wieken is the guide for two other sites in Papendrecht in the Planetree Designation process.

Delnor Glen Senior Living

Delnor Glen Senior Livinghttp://www.delnorglen.com/

Illinois, United States

Donald Berman Maimonides Geriatric Centre & Jewish Eldercare Centre

Donald Berman Maimonides Geriatric Centre & Jewish Eldercare Centre



Québec, Canada

Dr. Ackenshuis

Dr. AckenshuisThe Netherlands

Care Center Dr. Ackenshuis in Gulpen provides care for about 110 elderly, divided in a nursing home and a homecare unit. This Care Center also offers Daycare to clients living still at their own homes, but suffering from mild Dementia. A team of inspired caregivers, employees and volunteers are committed to provide excellent care on a daily basis, according to the Sevagram principle

“Care that inspires”


Dr. Ackenshuis is situated in Gulpen, which means: Living at the heart of Heuvelland. This village functions as the center of the region, therefor it provides many facilities. A modern shopping mall and well-structured public transport are just a few examples.

Facilities and activities

The Care Center itself has its own grocery-store, a beauty salon and restaurant called “The Gasterie”. Clients lead an independent life to a maximum extends. They can choose how they would like to spend their time and day. Dr. Ackenshuis provides numerous day time and evening activities, such as art/painting-classes and several exercise classes. A personal alarm-system is keeping the residents safe within the Care center, 24/7.

Daycare ‘elderly extra’

The Daycare activities support those who want to live at their own homes, as long as they possibly can. Participant scan expect a personal activity and or therapy program, based on their needs and wishes. Lunch is served during the day, to be enjoyed together with all other participants. Transport from and towards home can be arranged.

Elmhurst Memorial Healthcare

Elmhurst Memorial Healthcarehttp://www.emhc.org/

Illinois, United States

Founded in 1926, Elmhurst Memorial Hospital today is Elmhurst Memorial Healthcare, a comprehensive health system with multiple locations and services designed to enhance the health of the communities and customers we serve. Elmhurst Memorial Hospital, located in Elmhurst, Illinois, a western suburb of Chicago, has integrated the Planetree philosophy in every aspect of its organization. Elements in the Hospital’s design that bring the Planetree principles to life include 259 private patient rooms that encourage interaction between patients, their caregivers and family.

In July 2011, Elmhurst Memorial Hospital opened its new Main Campus, completely designed from the ground up with the Planetree philosophy in mind. Named one of the top five most beautiful hospitals in America by Soliant Health, Elmhurst Memorial Hospital is filled with healing gardens and soothing water features that provide a warm and welcoming atmosphere. With a state-of-the-art emergency department and technologically advanced surgical suites, Elmhurst Memorial Hospital incorporates the latest trends in healthcare facility design and is home to some of the area’s most advanced technology. Patients have control over their care with open access to their medical records, spiritual services, and a wide variety of integrated therapies to help aid their healing process.
Translate »