A sample membership application for prospective patient, resident and/and family advisors/partners. The questions in the application could also be used as interview questions for potential new...
A person-centered care steering committee is a key building block to sustainable culture change. This group is organized and structured to promote the inclusion of individuals who bring diverse...
This tool introduces four conversational cornerstones as key elements for every patient interaction. They are not a script to follow, but rather a basic structure to frame the...
Ten questions designed to guide individuals’ understanding of their risk of burnout. Note: This is not a validated survey, nor a diagnostic tool. The purpose of the questions...
Improving the coordination among the various settings and care providers along the healthcare continuum can improve patient safety, quality of care, and health outcomes while...
Human resources systems play a pivotal role in cultivating and preserving a strong culture, beginning with hiring individuals whose personal values and approach to their work...
Process improvement is a systematic approach to continuously try to do things better within an organization. Pretty simple concept, right? And yet process improvement can become...
No Pass Zones are patient care areas where the expectation has been explicitly established that all staff will respond to call lights – as opposed to that responsibility being...
This toolkit provides guidance to physician practices on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care,...
Inadvertent or not, the language we use creates the world that individuals experience when they interact with the healthcare system. This brief discussion paper examines how...
