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2015 International Conference on Patient-Centered Care

Wednesday, October 14th

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Register Today!


8:00 AM - 2:45 PM

Welcome to the 2015 Planetree International Conference on Patient-Centered Care! Pick up your conference materials and get connected with the Planetree App! We will show you how!
Your Health Matters!

Your Health Matters!

7:00 AM - 8:00 AM

Our commitment to the health and wellness of our participants will be supported throughout the conference with opportunities for movement and music Look for our morning walking, running and exercise groups!
Continental Breakfast

Continental Breakfast

7:45 AM - 8:45 AM

Enjoy a healthy breakfast to start your day!!

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90-Minute Master Class Sessions

The 90-Minute Master Class offers you access to world-class experts. Develop best in class solutions to today's healthcare challenges based on the faculties expertise experience.
Each interactive session will include latest trends, case studies and practical tools to advance the patient and staff experience

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PatSatPlus – Moving Beyond Satisfaction
Presenter(s): Lori Turner, Chief Marketing, Innovation and Experience Officer at Beacon Health System; Kent Anderson, President and CEO of Hospice of Dayton; and Debra Jasper, CEO
and Founder, Mindset Digital.
How do you ensure that every member of your organization puts patients front and center? Beacon Health System knew the challenge required a whole new approach.

PatSatPlus, developed in collaboration with Mindset Digital, is a learning experience designed to create organizational change. It pairs traditional concepts such as clear communication and demonstrating compassion with personal wellness and mindfulness to create training program that is personalized and powerful for each associate in your organization. By bringing together online and off-line experiences, PatSatPlus helps organizations move beyond new skills and knowledge to embrace new practices.

This master class will focus on why patient satisfaction is not enough these days—and why a new approach is needed.

Location: Salon A-D - 4th Floor

1.5 CEU Credits

Patient Centered Communication: Engaging Physicians and Improving Experiences
Presenter(s): American Academy on Communication in Healthcare

Communication represents a key foundation of positive patient experiences. Patient experience surveys assess if the clinician: listened carefully, treated with courtesy and respect, and explained things in a way patients can understand. Participants in this session will learn skills relevant to improving clinical outcomes and strengthening relationships with patients, families, and teams. The session leaders will introduce fundamental communication skill-building strategies and discuss ways to engage physicians as leaders in this essential element of patient-centered care.

Skills addressed in this session include: building rapport and relationships, recognizing patient perspectives, negotiating an agenda, eliciting the patient’s story, and responding with empathy.

Location: Salon H-K - 4th Floor

1.5 CEU Credits

Building an Evidence-Based Spiritual Care Program to Advance Patient-Centered Care
Presenter(s): Rev. Eric J. Hall, president and CEO, HealthCare Chaplaincy Network; Rev. George Handzo, BCC, CSSBB, Director, Health Services Research and Quality, HealthCare Chaplaincy Network
The evidence is growing that meeting the spiritual needs of patients and family caregivers is a central component of patient-centered care. This facet of care can have a far-reaching impact, including a positive influence on patient satisfaction, medical outcomes, and costs of care, especially at the end of life. It is a core element of palliative care at all levels of treatment. Yet, building a comprehensive program for delivery of best practice spiritual care across a health care setting has remained elusive. This seminar will present a roadmap for exactly such a program based on the evidence to date.

HealthCare Chaplaincy Network (HCCN), a global leader in spiritual clinical care, education, and research into the efficacy of spiritual care and chaplaincy care, has been building and administering spiritual care programs in various types of health care settings for more than 50 years. Serving as HCCN’s president and CEO, Rev. Eric J. Hall is a visionary who is passionate about raising the bar on health care in general and whose entrepreneurial spirit has been guiding the organization in new directions to advance spiritual care across the health care continuum. The Rev. George Handzo, HCCN’s director of clinical services, is widely regarded as one of the foremost international authorities on the deployment and practice of professional health care chaplaincy, and has been spearheading HCCN’s efforts in developing the evidence for the efficacy of chaplaincy care.

Location: Arlington - 3rd Floor

1.5 CEU Credits

The Conversation Project and Conversation Ready
Harriett Warshaw, Executive Director, The Conversation Project; Kate De Bartolo, National Field Manager at the Institute for Healthcare Improvement and The Conversation Project
End-of-life conversations should not wait until the end of life. The Conversation Project is a national campaign aimed making certain that we all express our wishes for end of life care and that those wishes are respected by family, friends and the health system. Participants will hear about the progress of the national campaign and the work being done in hospitals to make the conversation accessible to all.

Location: Clarendon and Berkeley - 3rd Floor

1.5 CEU Credits

Designing with Patient-Centered Improvement Science Increases Patient and Staff Safety
Presenter(s): Lisa Platt, Director of Business and Product Development, Planetree

There are many current and evolving risks to patient and staff safety in healthcare environments that can meaningfully impact quality outcomes. Risks may include development of patient comorbidities fueled by care delays and accidents influenced or aggravated by features of the built environment. It is also well substantiated that the environment of care can significantly influence patient experience. Because of this, it is essential for healthcare organizations to leverage their environments of care to ensure they are supporting safe, effective and efficient care for patients and healthy and engaging workplaces for staff.

Using patient-centered performance improvement strategies to guide planning for healthcare spaces is at present a relatively novel approach to embarking on capital improvement projects, the results of using this method has already elicited compelling outcomes in yielding spaces that are more effective in their ability to deliver timely and potentially safer care. Process improvement co-designed by patients greatly activates the potential for more innovative and adaptive environment and care design solutions to help meet ongoing challenges within healthcare. This participatory approach could also contribute to increases in patient and staff satisfaction due to feelings of increased buy-in on planning decisions and ownership of improvement outcomes.

Location: Exeter and Dartmouth - 3rd Floor

1.5 CEU Credits

Creating an Empathic Culture to Support the Patient Centered Environment
Presenter(s): Helen Riess, MD, Associate Professor of Psychiatry at Harvard Medical School and Director of the Empathy and Relational Science Program at MGH; Tess Misiaszek, PhD, CEO, Empathetics
Dr. Riess will discuss her ground breaking research in the neurobiology and physiology of empathy that led to the development of an approach and curriculum to teach empathy. This empathy training was rigorously tested in a randomized controlled trial at Massachusetts General Hospital and resulted in significant improvement in patient satisfaction scores and physician empathy. (Riess, Kelley, et al 2012).

Dr. Riess’s approach has been translated into a highly accessible, interactive e-learning program. Ms. Misiaszek will discuss the case for implementing a blended empathy training approach that includes e-learning and live training for healthcare providers and staff that will promote a culture of empathy within healthcare. We will discuss strategies for organizations to create a culture of empathy that begins with determining stakeholders, developing the case for empathy, then integrating empathy and communication skills training throughout the healthcare delivery system. Through a multi-modality and flexible learning approach of live training and eLearning, different implementation strategies can be adopted to fit the needs of each healthcare organization.

The learning objectives for this presentation include:

  • Understand the business case for developing a culture of empathy in hospitals and clinics. Discuss the impact of an empathic skillset in patient interactions
  • Determine different strategies for scalable training implementation that includes stakeholder acceptance and accountability
  • Understand ways to implement a blended learning strategy to meet the needs of the individual organization

Location: Wellesley - 3rd Floor

1.5 CEU Credits

Patient-Centered Care within Behavioral Health Inpatient Units
Hosted By: Alan Manning, COO Planetree
Presenter(s): Dr. Robert Simpson, CEO, Brattleboro Retreat, Brattleboro, Vermont; Dr. Michael Krupa, Founder and CEO, Health Partners New England, Winchester, MA, Health Partners Treatment and Recovery Center, Devens, MA
Promoting patient-centered care within behavioral health care settings can be particularly challenging given the greater restrictiveness of most inpatient psychiatric units and the levels of distress that can be manifest in our patients and families during such an acute crisis. The presenters will describe their efforts implementing Planetree patient-centered care within a long-established setting (The Brattleboro Retreat) and within a new psychiatric hospital under construction in Devens, MA.
Key challenges discussed will include physical plant considerations for patients, visitors and staff; staff selection and training, and additional considerations including food, therapeutic programming and materials.

Location: Suffolk - 3rd Floor

1.5 CEU Credits

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Designing loneliness out of the patient experience
Presenter(s):Thomas Jelley; Director, Sodexo Institute for Quality of Life, France; Darien Kadens, Director of Research, Healthcare and Seniors, Sodexo

For many patients, loneliness is a significant feature of their health care experience. In general, loneliness in care settings is exacerbated by exposure to the unfamiliar, which contributes to a heightening of a patients’ sense of vulnerability. Specifically, some factors that can contribute to loneliness in care settings include the aseptic environment, the use of technical language by health care professionals, and the reliance on processes and routines that are far removed from daily life for most. The quantity and quality of social interaction are also very different in the health care setting where both are often much reduced. This Masterclass will explain what loneliness is, its relationship to other emotions and its impact on quality of life associated with care facilities. This exploration will be set in the context of demographic shifts, the changing roles of carer givers and the use of modern technology. The principles of experience design will be used to show how fact-based facility assessments and user mapping components can be used to reduce patient loneliness and change or transform their experience in favour of improved quality of life.

Location: Salon A-D - 4th Floor

1.5 CEU Credits

Creating Collaborative Teams; Communicating to Build Relationships
Presenter(s): American Academy on Communication in Healthcare

Enhanced team communication and collaboration leads to improved patient experiences, better clinical outcomes, and reduced patient complaints. Effective teams also experience heightened morale among team members and increased staff retention. As team members learn to attend to the needs, strengths and diverse backgrounds of colleagues they enhance collaborative team performance. By identifying relational characteristics of high-performing teams, participants in this session will be introduced to skills for more effective team communication.

Skills discussed in this session include: team formation, establishing role clarity, setting team goals, and handling conflict.

Location: Salon H-K - 4th Floor

1.5 CEU Credits

Translating Values into Action: Reconnecting Healthcare Relationships
Presenter(s):  Elizabeth A. Rider, MSW, MD, Director of Academic Programs, and Director, Faculty Education Fellowship in Medical Humanism and Professionalism, Institute for Professionalism and Ethical Practice; and Division of General Pediatrics, all at Boston Children’s Hospital, Harvard Medical School; Chair, Medicine Academy, National Academies of Practice

Core values and skilled communication—human dimensions of care—are fundamental and consequential for practicing compassionate, safe, relationship-centered care. Nonetheless, core values and skilled communication have yet to receive the emphasis necessary to make them central to every healthcare encounter, whether with patients and families, or among healthcare professionals.

During this interactive Master Class, participants will explore and identify values that should inform all healthcare relationships. They will learn about the International Charter for Human Values in Healthcare, which represents an interprofessional, global collaboration working to restore the primacy of core values in healthcare.

We will share strategies used to translate core values into action at Boston Children’s Hospital’s Institute for Professionalism and Ethical Practice, a Charter partner, as well as in healthcare settings internationally. Participants will explore strategies to translate values into visible action in their home institutions.

Participants will

  1. Gain a shared understanding of core values essential for healthcare relationships
  2. Explore and discuss strategies and methods for translating core values into action in healthcare settings
  3. Become familiar with the International Charter for Human Values in Healthcare, its international partners, and opportunities for involvement
Learn about global initiatives to restore attention to values and compassion in healthcare

Location: Arlington - 3rd Floor

1.5 CEU Credits

Co-Creation with Patients, Families and Staff: Structures and Pathways that will Accelerate and Fortify Your Person-Centered Care Journey
Presenter(s): Martha Hayward, Institute for Healthcare Improvement
Putting patients at the center of our work is more than just a nice idea. And is much more than being nice. Health care systems must build systems that make it easy for all staff to engage with patients and families in new ways.

In this interactive session, you will work with a patient leader and a health care leader to identify possible new ways to build this system in your organization based on the realities of your existing structure and organizational goals. This session is ideal for those wishing to return home with new ideas and an action plan focused on the structures needed to help organizations work with patients and families in co-designing the patient-centered care model of the future.

Location: Clarendon and Berkeley - 3rd Floor

1.5 CEU Credits

Cultural Implications of Implementing Planetree Around the World
Host: Karin Jay, Senior Director, International Business Development and Operations, Planetree
Presenter(s): Malek Almoosa, CEO, Almoosa Specialist Hospital,Sohail Habib, CEO, Memon Medical Institute, Karachi Pakistanl, Puan Zahara Osman, CEO, KPJ Damansara and Katrina Pitt Winther, Planetree Coordinator; Tina Bjerg Oncology Nurse, The Finsencentre Planetree Coordinator; Rikke Silberbauer, Charge Nurse; Susanne Friis-Hasché, Charge Nurse, The Finsencentre
Innovation in patient and person-centered care is happening around the globe. Join us for a 90 minute session highlighting ground-breaking approaches from Pakistan, Saudi Arabia, Malaysia, and Denmark.

Presenters will have 15 minutes each, in a series of 4 paired sessions, to present in more detail on how they have applied and adapted the Planetree philosophy and methodology for their culture. Each presenter will share key learnings, best practices and their vision for the future of their organization.

A facilitated group discussion with all the presenters will further explore the universal aspects of the implementation efforts and how the experiences of these trailblazing Planetree organizations may help to shift the culture of healthcare globally.

Location: Exeter and Dartmouth - 3rd Floor

1.5 CEU Credits

BE BRAVE: Bringing the Voice of the Caregiver to the Architectural Design Process
Moderator: Phyllis Goetz, EDAC, Herman Miller
Presenter(s): Kimberly Montague, AIA, EDAC, LEED AP, Janet Zeigler, RN MN MBA EDAC, Deb Evans, RN BSN EDAC; Kathy Harper RN, Herman Miller
The process of designing a healthcare space, let alone an entire building can be daunting. It takes bravery to participate as an active team member and be accountable for delivering a new health care facility.

While this may seem overwhelming at first, it is the caregiver’s experience that not only enlightens, but will enhance, enrich, inform and educate the other design team members toward the creation of exemplary solutions and provide for the most incredible patient, family and staff centered spaces.

In this moderated panel discussion, you will hear from several nurses and caregivers, and an architect who have each participated in the creation of world-class facilities.
Each presenter has a story to tell about learning to translate the world of caregiving into design language, guiding the creation of human-centered, process-enhancing healthcare spaces. It is possible to have patient, family and caregiver centered spaces that simultaneously promote process improvement.

During this session and the panel’s interaction with you, they will share experiences, advice and tools. The knowledge gained applies to multiple services, locations and cultures. A preview of a new book, authored by nurses as design team members and providing first-of-it’s-kind resources and information, will be shared as well. This guide is due for release in November of this year.

Please join us on this journey to discover tools which build greater comfort in the process, and better results for all who will experience the spaces we design together.

Location: Wellesley - 3rd Floor

1.5 CEU Credits

Sustaining and Empowering a Person Centered Workforce
Presenters: Jim Kinsey, Director Planetree Member Experience; Rebecca McNeil, Healthcare and Talent Management Marketer, HealthcareSource, Boston

This session will expose participants to the importance of workforce development in a person centered environment. Topic information and discussion of recruitment, retention, employee selection, supportive programs and services and much more! This master class will culminate in a facilitated discussion with participants to discover their best practices. Come prepared to learn, to celebrate your teams and to have fun!

Location: Suffolk - 3rd Floor

1.5 CEU Credits

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An unprecedented event, bringing together leaders, front line staff, doctors, nurses, clinicians, students and patient advocates to advance collaborative change

Location: Main Ballroom - 4th Floor

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Planetree Live! and A Taste of Boston!

1:00 PM - 2:45 PM

Planetree Live! is a dynamic, one-of-a-kind, interactive event, we refer to it as the "No Power Point Zone." During Planetree Live participants visit booths that bring innovative, patient-centered programs and products to life. These revolutionary ideas change the way we interact with patients and how patients interact with healthcare.

What you will see:

  • Get up close and personal with our partners and a virtual tour of their facility
  • Award-winning programs from Planetree affiliates
  • Partnership in Action Poster Session
  • Innovation Alley experts will demonstrate how their ideas will not only revoluntinize healthcare but patient-centered care as we know it

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Closing Keynote

3:00 PM - 3:45 PM

Diana Nyad

Record-Breaking Endurance Athlete & Sports Journalist

At the age of 64, in her fifth and final attempt, Diana Nyad successfully fulfilled her lifelong dream of completing the 110-mile swim from Cuba to Florida on September 2, 2013. Upon completing her grueling 53 hour journey, a breathless Nyad told the world, “I have three messages. One is we should never ever give up. Two is you are never too old to chase your dreams. And three is it looks like a solitary sport but it takes a team.”

Nyad has never been one to quit. In July of 2010, at the age of 60, she began her “Xtreme Dream” quest of swimming from Cuba to Florida, a task she had failed to finish thirty years previously. When asked her motivation, she replied, “Because I’d like to prove to the other 60-year-olds that it is never too late to start your dreams.” Nyad was unsuccessful in her quest in 2010 and tried two more times 2011 and 2012 before completing last year’s historic swim.

Back in the 1970′s, Nyad was the greatest long-distance swimmer in the world. Her world records, such as circling Manhattan Island and crossing the 102.5 miles between the Bahamas and Florida, have led to inductions to many Halls of Fame, such as the International Women’s Sports Hall of Fame.

Nyad became a prominent sports broadcaster, filing compelling reports for NPR, ABC’s Wide World of Sports, Fox Sports, and the New York Times. She has written three books and speaks French and Spanish fluently. Nyad has also earned the reputation of a uniquely passionate and entertaining public speaker, earning standing ovations with a broad spectrum of audiences

"Never, Ever Give Up"

Diana Nyad's never give up speech discusses the process in which she achieved her lifetime goal and the importance of never giving up and persevering through difficult times. Nyad’s lifetime goal was to swim a 100 miles from Cuba to Florida at the age of 64.

In her speech, the record setting long distance swimmer tells us how she managed to achieve her lifetime goal, swimming in the most famous body of water in the world today that is laced with sharks and deadly jellyfish. The speech is on how she never gave up and kept on swimming until she reached the Florida shoreline.

Diana Nyad's speech also gives the audience noteworthy advice on achieving your goals, saying that if one has a dream, there will inevitably be obstacles along the way, whether it be turmoil or heartache, but if one has faith and perseverance, one will find their way.

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Spirit of Planetree Awards Dinner and Ceremony

6:00 PM - 8:00 PM

Join us for our Annual Awards Ceremony to celebrate healthcare's brightest and best in patient-centered care! You will also enjoy our incredible entertainment and cuisine!

About the Spirit of Planetree Awards

The Spirit of Planetree Awards were created to promote patient and person-centered care by publicly recognizing individuals who embody the values of Planetree and compassion in action, as well as programs and services that support extraordinary achievement in transforming the healthcare experience.

To learn more about the awards and the application process please visit: https://resources.planetree.org/spirit-of-planetree-awards/

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Tours of Hosting Sites: Boston Children's Hospital, Stamford Hospital and Griffin Hospital, Patient-Centered Leadership Academy, and More
Keynotes: Sarah E. Kucharski, Alan Manning and Adrianne Haslet-Davis, Vital Breakout Sessions, Take-Ways, Opening Ceremony and More
Keynotes: Dr. Kevin Pho and Jonathan Bush, Must Attend Breakout Sessions, Take-Ways and More
Keynote: Diana Nyad, Invaluable Master Class Breakout Sessions, Planetree Live,Take-Ways, the Spirit of Planetree Awards and More

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You Say You Want a Revolution?

Join over 1,000 of your peers and healthcare's world-class experts at the 2015 Planetree International Conference on Patient-Centered Care! In its 23 year, the longest running conference on patient-centered care will be held October 11th - 14th in Boston, Massachusetts.

*Nursing CEU and CME credits are available for sessions
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