When Crisis Hits White Paper
Economic crises, civil unrest, extremism and violence, inequalities and racism, natural disasters, humanitarian catastrophes, and pandemics are just a few of the realities in our increasingly complex world.
These experiences and circumstances continue to challenge — and may even re-define — business-as-usual in healthcare organizations. To thrive in the service of our caregiving missions, healthcare organizations need to be responsive and resilient, ready and able to respond to emerging needs. This ability to be flexible while remaining anchored to a shared purpose is what fosters the kind of balance, stability, and forward momentum key to a successful future.
This paper presents the findings of a series of interviews with healthcare leaders who have implemented culture initiatives. It examines the impact of those initiatives on their COVID-19 response efforts. Their experiences suggest that strategies to cultivate person-centered, caring cultures inspired extraordinary commitment, collaboration, and compassionate care that endured throughout the pandemic.
The purpose of this white paper is to illuminate how transformation initiatives can help healthcare organizations navigate unanticipated challenges successfully.