Planetree Speaker Bureau

Presentation Topics

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The Planetree Speakers Bureau represents well accomplished healthcare professionals, award winning authors and cutting-edge thinkers. Presentations can be delivered as a keynote address, breakout session, webinar, corporate meeting, corporate retreat, and/or hospital/long-term care staff retreats. Planetree presenters have also been expert panelists and moderators.

Harnessing Evidence and Experience to Change Healthcare Culture: A Guiding Framework for Patient and Family Engaged Care
Patient and family engaged care (PFEC) has been identified as a cornerstone of the national strategy for delivering healthcare that results in better health at lower costs. But despite efforts to make PFEC a predominant feature in all healthcare interactions, it continues to be an aspirational aim. And so it will remain in the absence of 1.) clear direction on the specific, high impact elements necessary to create, sustain and measure a culture of PFEC; and 2.) a persuasive evidence base compelling healthcare practitioners and leaders to change business as usual.

To address these persistent barriers, in 2016, the National Academy of Medicine convened a group of clinical and health service researchers, healthcare professionals and patient and family leaders to collaborate on the development of a Guiding Framework for Patient and Family Engaged Care. The framework depicts how a broad array of culture change strategies work together to yield results for better health, better care, greater value and better healthcare cultures. The multi-stakeholder development process yielded a framework that takes a broader view than previous patient and family engagement (PFE) frameworks through the inclusion of often overlooked dimensions of workplace culture, the physical environment, the quality of human interactions, communication approaches and other PFEC levers that impact healthcare culture, quality, experience and value.

The guiding framework will be presented in this session, along with the evidence in support of its various elements. In addition, the presentation will share how the tool can be used to accelerate the advancement of PFEC, promote effective partnerships among healthcare executives and patient and family leaders, and guide broader policy efforts intended to pave the way for patient and family engaged care to become the norm in healthcare.

 

The Brave New World of Patient and Family Engagement-Policy and Practice Update
The engagement of patients and families in the design and coordination of health care services at the levels of policy, organization and direct delivery has become a centerpiece of current healthcare improvement efforts. Legislation supporting, and in some instances mandating, explicit and meaningful involvement is accelerating internationally, regionally and locally through efforts tied to the Affordable Care Act, including the CMS Partnership for Patients, Patient Centered Medical Home (PCMH), Value-Based Purchasing and the Patient Centered Outcomes Research Institute (PCORI). Dr. Susan Frampton, patient rights advocate, patient-centered policy expert, and president of Planetree – the oldest patient and family engagement non-profit in the US, sits at the center of this movement. Dr. Frampton, a medical anthropologist, currently co-chairs the National Quality Forum’s National Quality Partnership Leadership Consortium, and chaired the National Academy of Medicine’s Scientific Advisory Panel on the Evidence-Base for Patient-Engaged Care. She understands what it takes to translate both research and policy into change strategies that deliver the practical outcomes our healthcare system is committed to accomplishing in the quest to reach the Quadruple Aim.

 

Quality Checking Your Patient and Family Engagement Strategies
What do Medicare Shared Savings/ACO regulations, Patient Centered Medical Home standards, and Meaningful Use thresholds have in common? They all require the engagement of patients in their own health care, and have thus catapulted Patient Family Engagement- PFE- to the top of many healthcare providers’ priority lists. But PFE will not occur simply by providing information to consumers. Patients and families have experienced a system of patriarchal care that has created passivity, and in some cases fear of retribution for being labeled “difficult”. Deep culture change efforts are necessary to address the environment –both physical and emotional – in which care is delivered. Concurrently, finding ways to motivate patients and families to seek out and use relevant information as they actively participate in their care requires not only a change in the patient, but a change to the processes and expectations of organizations across the continuum of care. It requires the adoption of new perspectives and practices at the level of policy, organization, and individual care. It also requires a framework with which to organize actions so that priorities can be set in an efficient and effective manner.

There exists today an overwhelming plethora of potential engagement approaches, ideas, and activities for providers to choose from. Many changes in practice have been put in place at both organizational and direct care levels, but little is done to assure that these initiatives remain active, effective, and impactful. Ensuring that your PFE strategies are the right ones, in the right place, at the right time is critical. Employing the right tools and strategies for quality checking your PFE tactics will ensure that resources are dedicated to well-aligned undertakings that achieve demonstrable outcomes.

 

Patient and Family Engagement
The engagement of patients in their health care will not occur simply by providing information. Patients have experienced a system of patriarchal care that has created a passivity in patients that is going to be a challenge to reverse. Finding ways to motivate patients to use the information and to participate in their care will require not only a change in the patient, but a change to the processes and expectations of healthcare organizations a change in the model, philosophy and delivery of care. This introductory session will provide participants with core understanding of the relationship between Patient Engagement and Activation and nursing practice. Using proven resources from the Planetree Member Network, this session will focus on strategies and tools that are immediately useful for empowering patients at the bedside.

 

Your Role in Patient-Centered Care
Patient-centered care has been defined as care that is care that is organized around the patient, and a model in which providers partner with patients and families to satisfy the full range of patient needs and preferences. For patients and family members, partnering with their professional caregivers may feel like new territory. This session serves to help patients and family members make the most of this brave new world in health care in which they are integral members of their own health care team. It will answer the questions What can I expect from my patient-centered health care providers? And What is my role in managing my care and wellness?

 

Essential Steps in Creating a Community Based Patient Partnership Council
For an organization to be genuinely patient-centered, direct input from patients and families about what is most important to them about their care and how best a health care provider can satisfy those needs, preferences and expectations is paramount. Many patient-centered hospitals have developed Patient and Family Partnership Councils as an ongoing mechanism to solicit meaningful input and reactions from patients, families, and their community. In this session participants will discover the process to implement a vital patient and family partnership council and how to integrate their voice into continuous quality improvement initiatives that can produce improved outcomes for the organization.

From Should to Could: Patient-Centered Care as a Goal that Can Be Set, Measured and Attained!
Since the Institute of Medicine identified patient-centered care as one of the six aims of a quality health care system in 2001, the phrase patient-centered care has reverberated around the globe and has become identified as a key strategy to improve the quality and humanity of care delivery. Health care marketing campaigns—for everything from hospitals to MRI equipment—increasingly assert organizations’ patient-centeredness and their commitment to “putting patients first.” But what does that really mean? This session provides a comprehensive examination of what it means in concrete terms for an organization to be patient-centered and what it takes for health care leaders to cultivate and maintain a patient-centered organizational culture. Initially, patient-centered care will be introduced from a conceptual standpoint, covering the history of the patient-centered care movement, the existing research supporting patient-centered approaches to care and their connections to quality and safety, and examining emerging public policy levers designed to promote adoption of patient-centered approaches to care delivery. Then, the focus will shift from the conceptual to the practical through an examination of how patient-centered hospitals and other health care settings around the world have brought core patient-centered care concepts, such as access to information, involvement of family, patient activation and personalization of care, to life within their organizations. The presentation will also detail how the Planetree Patient-Centered Hospital Designation Program® can accelerate hospitals’ patient-centered quality improvement efforts by providing a set of actionable criteria that drive outcomes. Participants will engage in a number of activation exercises designed to deepen understanding of the session content and to prepare health care leaders to incorporate their learnings about patient-centered practices into their daily work.

 

Patient-Centered Leadership for Accountable Care
Patient-centered healthcare is accountable care. It is accountable for quality. It is accountable for value. It is accountable for patient satisfaction. Knowing how to build and operationalize a sustainable culture of patient-centered health care means looking beyond traditional views of what the patient wants and what your hospital can deliver. In this presentation, one hospital CEO leading the way in patient-centered care shares successful strategies for: Developing a patient-centered leadership culture that creates the foundation for accountable care educating physicians, nurses and other caregivers on a new dynamic in patient engagements and improving transitions of care and reducing readmissions.

 

Putting Patients at the Center of Care: Lessons Learned from 35 Years of Planetree
Long before patient-centered care became a centerpiece of health care reform efforts or a media buzz word, Planetree was defining what it means to be patient-centered. With three and a half decades of experience listening to patients and partnering with organizations to design and implement patient-centered approaches to care, Planetree is the authority on what it takes, in real terms, to transform health care systems to put patients first. In this session, one of the leading voices in the patient-centered care movement will impart five simple, but profoundly important, lessons that any organization endeavoring to deliver patient-centered care can use to accelerate efforts and improve outcomes.

 

Providing Patient-Centered Care In Sickness and In Health
Though it may sound counter-intuitive, for hospitals to succeed in the current health care landscape, they must be effective in keeping patients out of the hospital. Managing community health is an increasingly vital function of hospitals. In this session, Patrick Charmel, CEO of Griffin Hospital, one of 18 Planetree Designated Patient-Centered Hospitals® in the United States, will recount how the hospital applied its commitment to providing patient-centered care to patients while they are in the hospital to a much broader effort to impact the health and well-being of its local community—and beyond. He will share approaches for coalition building with other health care providers across the continuum, as well as within other industries, to improve care delivery, enhance care coordination and promote overall health and wellness.

Becoming an Employer of Choice
Success in providing patient- centered care is rooted in organizational culture. It’s about building a culture of ownership by reconnecting employees with the reason health care was their calling and their passion in the first place, and creating the opportunity for them to do the kind of work they were initially drawn to. Through a combination of data and storytelling about renowned health care employers of choice, this session examines the interconnectivity between the patient experience and the employee experience, and provides concrete strategies for organizations to cultivate supportive work environments where caregivers – and their patients – can thrive.

 

Healing Spaces and Places
Vital to health and well-being, the physical environment is a powerful driver of patient-centered care. This session will take participants on a virtual tour of health care settings around the world whose physical environments truly set the stage for patient-centered care to flourish.

 

Compassion In Action
As patient-centered care gains traction as the optimal way to deliver health care, there is a growing awareness of the imperative to better address the human needs of individual patients as well as the communities we serve, and to tie resources to this priority. Moving from concept to reality is a significant challenge, however. That challenge begins with creating a foundation for a compassionate organizational culture at all levels. Planetree has worked with hospitals, long-term care and ambulatory care settings around the world that have implemented the Planetree philosophy, a comprehensive patient and family centered model of care focused on kindness, caring and respect. International examples of the impact of cultivating compassion in practice will be shared.

 

Demystifying the Myths of Patient-Centered Care
This session examines a number of prevailing – but false – myths about patient-centered care, among them that it is too costly, that it is a passing fad and that it equates to cosmetic improvements and amenity services. After this session, participants will be able to separate out the facts from the fiction about patient-centered care.

 

What Patients Want and How Your Hospital Can Deliver
Since its founding by a patient in 1978, Planetree has been advocating for patient-centered care–the premise that health care is organized first and foremost around the needs of the patient. To understand those needs, Planetree turned to the source. Thousands of focus groups across the globe have borne out patients’ needs and desires for a more personalized patient experience. For more than thirty years, Planetree has been connecting the patient’s voice with health care leaders. In this session participants will not only learn about what matters most to patients, but some of the field-tested approaches Planetree and its members have implemented to engage patients and improve the health care experience.

 

The Seven Habits of Patient-Centered Leaders
This peer-to-peer session is designed to expand leadership skills in patient-centered care. Seven habits of a patient-centered leadership champion will be presented, with specific examples of the concept in practice in patient-centered health care settings around the world.

 

Grand Rounds: The Seven Habits of Patient-Centered Physicians
This session will examine what it means, in real terms, for physicians to deliver patient-centered care. The session will focus on specific behaviors and related outcomes. Topics covered include compassion and empathy; making better patient preference diagnoses; building patients’ health confidence; patient-physician communication and the importance of care for the caregiver.

 

Putting Patients First: An Interactive Workshop on Designing and Implementing Patient-Centered Care
In this half-day interactive workshop, participants will be engaged in lively group discussion and thoughtful reflection on how to transform long-held health care conventions to put patients first. With a focus on moving patient-centered care from concept to reality in your health care setting, this session will explore the relationship between patient-centered care, quality, and safety through examination of international initiatives aimed at improving the patient experience, as well as the operational experience of patient and family-centered hospitals around the world that have implemented comprehensive approaches. Participants will:

Gain a greater understanding of patient-centered care through examination of the operational experience of hospitals and health centers implementing patient and family-centered care models; gain a greater understanding of the key linkages between patient satisfaction, clinical quality improvement and patient-centered initiatives; and be able to identify strategies/next steps to incorporate patient-centered best practices into their health care setting.

 

Change Begins with You!
Change of any type is an opportunity to grow, to learn and to create energy in our organization. One of the biggest hurdles for leaders to make is truly identifying what within themselves must change. This session guides participants understanding that they need to be active in changing; it is not enough to just want it or require it!

 

Adventures in Team Development
Team is perhaps one of the most over used word in organizations today. Teams are a special and unique in that they self-manage, direct their work and make decisions about their work. True team development is more than just changing the name of a group of people, it takes work and dedication; but it also requires leaders of organizations to empower individuals to truly function as a team.

 

Immersion Leadership: Creating Community
As leaders we often miss moments of magic that occur when people experience life together. These moments create bonds, develop friendships and create context for authentic caring, fellowship and leading. At the same time these moments are energy creators and sources of hope. Immersion leadership helps create a context and approach for leaders to work shoulder to shoulder with staff in various situations. The purpose of leadership coaching is to re-connect with the reasons that you chose your profession, allow for the possibility of giving and receiving by using a transformative approach, to set a model for others to follow by finding ways to be immersed in your organization, hands on-yet continue to honor your role as well as others.

 

Essential Steps in Creating a Community Based Patient Partnership Council
For an organization to be genuinely patient-centered, direct input from patients and families about what is most important to them about their care and how best a health care provider can satisfy those needs, preferences and expectations is paramount. Many patient-centered hospitals have developed Patient and Family Partnership Councils as an ongoing mechanism to solicit meaningful input and reactions from patients, families, and their community. In this session participants will discover the process to implement a vital patient and family partnership council and how to integrate their voice into continuous quality improvement initiatives that can produce improved outcomes for the organization.

 

Strength Based Supervision
In many organizations today, leaders and supervisors are stuck in the rule enforcement cycle. Many organizations have identified that mere rule enforcement doesn’t change employee behavior. Strength based supervision and coaching and transform the behavior of the employee. Using skills such as relationship development, root cause analysis and many other strength based tools, leaders and supervisors will discover how to uncover the best in their employees and alter behaviors that are negatively impacting outcomes.

 

Grand Rounds: Patient-Directed Visitation
Cultivating a health care environment that welcomes loved ones and recognizes that family involvement enhances health care delivery is fundamental to patient-centered care. Research has found that flexible visitation policies minimize anxiety and maximize comfort for patients and families. Learn how to overcome challenges to implementing 24-hour patient-directed visitation and how welcoming loved ones leads to increased patient satisfaction scores.

 

Grand Rounds: The Seven Habits of Patient-Centered Physicians
This session will examine what it means, in real terms, for physicians to deliver patient-centered care. The session will focus on specific behaviors and related outcomes. Topics covered include compassion and empathy; making better patient preference diagnoses; building patients’ health confidence; patient-physician communication and the importance of care for the caregiver.

 

Grand Rounds: Building Patients’ Health Confidence
Health confidence—in other words, a patient’s confidence in his/her ability to control and manage most health problems or concerns — has been proposed as the sixth vital sign. Learn strategies for building patients’ health confidence through access to information, shared decision-making, and involving family as integral members of the care team. Learn how to measure this sixth vital sign and examine the financial impact of health confidence.

 

Grand Rounds: Patient-Centered Physician Communication
Effective communication is fundamental to patient-centered care and it has been shown to improve patient outcomes. As clinicians, it is not only what is said to patients, but how it is said. Presented by a Planetree physician champion, this session presents a review of the evidence that supports patient-centered physician communication, as well as concrete strategies for teaching and evaluating competency in patient-centered communication for physicians.

 

Business As Usual Is No Longer An Option. Patient-Centered Care in a New Era of Health Care (or the Business Case for Patient-Centered Care)
Improved patient outcomes and better health care value are the driving forces behind health care reform efforts. Through a review of current literature, outcomes data and organizational case studies, this presentation provides an in-depth look at how patient-centered care is a fundamental strategy for achieving these aims. Indeed, no longer can patient-centered care be considering something that is “nice” to do. It is now nothing less than a quality and business imperative. This presentation will present the evidence substantiating a fair return on the investment of time, energy and financial resources to implement patient-centered care in terms of improvements in a number of clinical and operational benefits. These include patient and staff satisfaction, patient safety outcomes, cost of care, and length of stay. With an emphasis on their impact on the bottom-line, specific topics covered include strategies to engage patients and families in shared decision-making, partnering with community stakeholders to improve population health and driving measurable improvements in the patient and staff experience.